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Most products that are in stock are delivered within 7 to 10 days after your order is confirmed, depending on your location. You will receive an update once your product has been dispatched.

Large orders that are in stock typically follow the same 7 to 10 day delivery timeline. Custom items or orders needing special handling may require extra time. We will keep you updated if any delay occurs.

If your order includes items with different shipping timelines, we will either ship everything together or send items separately after confirming with you. Delivery will follow the timelines agreed upon with you.

We offer free delivery across India except in regions not covered by our logistics partners. Additional charges may apply for Out of Delivery Area locations. For details, please contact our customer care.

To track your order, log in to your account and visit the tracking page.

We aim to deliver your order within 10 days of the order date or within 10 days of the promised pre-order shipping date. In some cases, delivery may take 12 to 15 days.

If delays occur, we will reach out via email. If you do not hear from us within 10 days after placing your order or after the promised shipping date for pre-orders, please contact our customer care team at hello@artisanmanor.com.

If you are unavailable at the time of delivery, our courier partner will attempt delivery again. They may also leave a note explaining how to reschedule or collect your package. For any issues, feel free to contact customer care.

To update your shipping address, please contact customer care. Address changes can only be made before the order has been dispatched.

If your order has not arrived within the expected timeframe, please reach out to customer care. They will help locate your order and share updates.

All products are packed securely using suitable materials to ensure they reach you safely. We use sturdy boxes and cushioning to protect your items during transit.

Orders are shipped as soon as they are ready. Since shipping timelines depend on production, quality checks, packing, and dispatch, we are unable to fast track shipping unless discussed before the order is placed.

Delays may occur due to factors such as:

• Weather conditions
• Product weight or size
• Government holidays
• Festivals or peak season

Rest assured, we are working to get your order shipped as quickly as possible.

Once shipped, please track your order using the tracking ID provided. You may also contact customer care for help with tracking.

Your shipment may be returned to origin if:

• Delivery attempts were unsuccessful
• The address was incomplete
• You were unreachable on the contact number provided
• Delivery was refused

If the product returns to our Jodhpur warehouse, two way delivery and handling charges will apply for re-shipping. Please contact customer service for assistance.

Products available for immediate shipping will be marked as Ready to Ship or Only Few Left on both the category and product pages.

Furniture, lighting, and decor items are transported through our Artisan Manor delivery network. All items are carefully packed. Delivery will be made to the address you provide. For multi floor buildings, floor delivery depends on the delivery partner's policy and building access.

If you need to delay your delivery, please contact customer care. We will try to accommodate your request as long as the order has not been dispatched.

Yes, an invoice listing all charges will be shared with your order confirmation and will also be available in your website account.

At Artisan Manor, we take pride in the quality of our furniture, lighting, and decor. Our warranty covers manufacturing defects to ensure you enjoy a reliable product.

What's Covered:

The warranty applies to issues such as:

• Broken or unstable joints such as wobbly legs or loose parts
• Misaligned doors, drawers, or shelves
• Cracks in wood or metal not caused by impact
• Warping or uneven surfaces not caused by moisture
• Defects in stitching or upholstery
• Peeling or chipping finishes
• Malfunctioning hardware like hinges or sliders
• Faults due to incorrect manufacturer assembly
• Missing components such as screws or structural parts
• Structural failure under normal use within weight limits

What's Not Covered:

• Normal wear and tear
• Damage from misuse or incorrect handling
• Unauthorized alterations
• Accidental damage
• Exposure to extreme environmental conditions
• Use in commercial settings
• Damage from incorrect installation by the customer
• Consumables such as bulbs or batteries
• Cracks in marble surfaces appearing after extended use

For assistance, please contact customer care.

Cancellations are not guaranteed. For cancellation requests, please email hello@artisanmanor.com.

You may request an exchange or replacement if:

• You received the wrong product.
• The product has a manufacturing defect or damage. Requests must be raised within 48 hours of delivery.
• The item is returned in its original packaging.

Note: We prioritize exchange or replacement as the first resolution. Refunds are only processed when the product cannot be exchanged or replaced.

Refunds are only processed when exchange or replacement is not possible. To request a return, email hello@artisanmanor.com within 48 hours of delivery. Include your order number, address, reason for return, and photos if applicable. Requests sent after 48 hours cannot be accepted. Our first priority is to offer an exchange or replacement.

If packaging is damaged, inspect the item and keep all materials. Share photos and order details with customer care. You will be eligible for an exchange or replacement. Refunds or partial discounts are only offered when replacement is not possible.

We do not offer repair services. Please refer to the return and replacement policies for support.

If your product is out of warranty, repair or replacement costs will be your responsibility. You may contact customer care for guidance or consult a qualified local repair service.

Yes, we will arrange the reverse pickup. Please ensure the original packaging remains intact.

Our policy prioritizes exchange or replacement as the first resolution. If the product has a valid defect, we will replace it or swap it for another item of equal value. Refunds are only processed when replacement is not possible.

Refunds are only processed when exchange or replacement is not possible. In such cases, refunds are credited to the original payment method within 7 to 10 business days after pickup.

Refunds are issued to the original mode of payment.

Yes, you may exchange a defective product for another item of equal value.

Yes, all products include a one year warranty. For help with your order, contact customer care.

Yes, international customers can place orders. Please contact customer care for assistance.

Simply reach out to customer care for help.

Please email your requirements to hello@artisanmanor.com.

Yes, customizations are available. Contact customer care for options.

Slight variations in fabric color or wood finish may occur due to screen settings. Wood and marble grains vary naturally. For assistance, contact customer care.

Fabric images and details are available on our website. For further help, contact customer care.

Actual colors and textures may differ slightly due to device settings. Customer care can assist with clarification.

Yes, we can provide recommendations based on your room photos. Contact customer care for support.

We accept NEFT or RTGS for online transfers and cheques for offline payments.

Yes, all prices shown include taxes.

Please reach out to customer care.

We accept credit cards, debit cards, net banking, bank transfers, cheques, UPI, and wallets. Cash on Delivery is not available.

Yes, all credit card transactions are carried out in a secure environment. We do not store your card details.

Please ensure your payment details are correct and your internet connection is stable.

If your account is debited despite a failed transaction, the amount will be refunded within 7 working days. Contact customer care for help.

Assembly is available free of charge across India, with some exceptions where extra fees may apply. Contact customer care for confirmation.

Not all products need assembly. Many are simple do it yourself items. If you need help, customer care is available.

No, these are separate teams. The assembly team will visit within 7 days after delivery. For assistance, contact customer care.

Please contact customer care to receive your invoice through Gmail or WhatsApp, based on your preference.